General help questions

More answers

How much time will it take for the order to be delivered?

It generally takes 10-12 business days for delivery. We send you notifications at every stage of your order process from confirmation, quality assurance to dispatch and delivery.

Can I claim my glasses for health fund?

Yes, our team, will send you an itemised invoice that can be used to claim the rebate with your private health fund.

I have ordered glasses but want to change my shipping address. Is it possible?

Yes, shipping address can be changed but only before the order status is Dispatched. You can change the address within 2 days from the time you placed the order. However, if your order is dispatched before you update your address, it can take up to 30 days for it to be redelivered to new address.

Return requested, but no status update or response against it?

Kindly allow 12 to 24 working hours to respond to your request. If you do not hear from us within that period, you can email us at support@framesbuy.com.au or call us on 02 8096 6264.

What percentage of blue light your computer glasses/blue light glasses block?

Our premium quality blue light lenses block 70 to 80% of the most harmful blue light emitted from digital screens.

I would like to return the product. How can I do?

We offer 15-day unconditional return and one time exchange policy. Visit our returns page to process return request.