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Price for the goods includes any value added tax payable. Shipping charges may vary depending on your destination of delivery.
If this contract has been made between you and "Framesbuy" by telephone or correspondence (including e-mail) without any face to face contact having occurred, then you will have a 7 day period from the date when the order is placed if you wish to cancel this contract. However you are unable to claim any refund if you cancel or change the order after we have started to customise any materials (including manufacturing any goods) in accordance with your requirements.
You will have complete Ownership of your product as soon as your order is paid for and processed. "Framesbuy" will be responsible for loss or any damage of goods until the product is delivered to you. It is recommended that you test and let us know as soon as possible if the product does not suit your requirement. In case of Varifocals or Multifocals, it takes 8 to 10 days to adjust your eyes for a new user. "Framesbuy" will not be liable for product damaged by your negligence or mishandling.
Goods are sold on the condition that they are not re-sold to any third party.
We will meet our responsibilities under this contract within a reasonable time unless it is impossible for us to do this because of circumstances outside of our control. In particular we will not be responsible for delays occurred due to third party.
This contract is personal to you. Nobody other than you will be able to benefit from this contract. You may not transfer your rights or the benefit of any of the provisions of this contract to any other person without our prior written permission.
We may assign or subcontract the contract or any part of the contract to any person, firm or company. However the sole responsibility of fulfilling your order remains with us.
We will ensure that our employees, agents and subcontractors shall, at all times, comply with the provisions of the Data Protection Act 1998 in relation to data received from you in relation to this contract and shall only process personal data received from you where necessary to fulfil our obligations under this contract.
Any communications between us regarding this contract that are required to be in writing must be sent by first class post, facsimile or delivered by hand. Any written communication will be treated as having been served on the person receiving it 12 working days after posting (if sent by first class post), at the time of transmission (if sent by facsimile and a satisfactory transmission report is obtained) and at the time of delivery (if delivered by hand).
Framesbuy offers a reglaze service which means you can get new lenses or new prescription lenses fitted to your existing frame. The service is affordable and is useful in case of damage or breakage of lenses, change in prescription or if you wish to replace the lenses. The reglazing process is carried out by experienced optical lab technicians. The service offered is quick, however the delivery time may vary according to the type of frames or lenses.
Once you place your order you will receive an email with details about how to send your frames to us. Your glasses will be reglazed in our lab and delivered back to you when complete. Please provide all required details to get perfectly reglazed glasses.
Whilst all care is taken by our technicians, reglazing old frames can occasionally result in damage to the frame due to ageing of the material. If breakages can be repaired, we will provide you with a quotation to do so. In some instances breakages may not be repairable. In this instance, you will be liable to pay for any lens processing that has already occurred. Framesbuy will not be held responsible for any damage to the frame incurred during the reglaze process.
Unless otherwise requested, your old lenses will be disposed of. If you wish to have the old lenses returned to you, please notify us when placing the order.
We recommend you to pack the frame appropriately, ideally in a hard case, to avoid damage in transit. Framesbuy will not be held responsible for damage whilst your frame, or your reglazed glasses are in transit. Before sending us your frames, please make sure that they comply with the following standards:
Plastic Frame: In case of plastic frames, ensure that there are no small cracks around the rim. Also it shouldn't be discolored or brittle.
Metal Frame: Ensure the screw holding the lenses are not damaged and the metal joints are firmly secure.
Rimless Frame: The lenses of the frame which you send are not secured with a permanent nut and bolt.
The payment will be accepted online through credit card or PayPal. You are ensured with same quality of work and feel as our new range of glasses.