Privacy Policy

Introduction

Framesbuy Pty Ltd regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Framesbuy Pty Ltd users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should email us at support@framesbuy.com.au

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Delivery Policy

Prescription glasses or Sunglasses

After ordering online, you will receive an email confirmation, containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Courier (Fedex / UPS / DHL or Private) within 12 working days; however if goods are unavailable delivery will take a little longer.

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Security Policy

Framesbuy Pty Ltd uses the authorized payment gateway for its online credit card transactions. The company uses safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site are using the secured payment gateways.

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Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase we will give you a 15 day money-back guarantee from the time you receive the goods. Please email us at info@framesbuy.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems. This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken.

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