Delivery Policy

Prescription Glasses or Sunglasses

1. After ordering online, you will receive an email confirmation, containing your order details (only if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via courier (AusPost / Fedex / UPS / DHL or Private) within 12 to 16 days. However if the goods are unavailable delivery will take a little longer.

2. If you are not available at the time of order delivery, the Aus post delivery person leaves a card on your address, stating that to collect the parcel from local post office. In such situation, the status gets marked as "Awaiting for collection".

3. If you are unable to collect your order within 10 days after the ‘Awaiting Collection’ status, the parcel gets returned to Framesbuy. Considering the event, you will have to pay additional $24 for reshipping the order.

If you wish to query a delivery please contact us at

FB-DP Rev-01
w.e.f. 13-Mar-2019